Beyond Transfer of Training: Engaging System to Improve Performance

Cover:

Contents:
PART 1: ESTABLISHING THE FOUNDATION FOR PERFORMANCE IMPROVEMENT IN COMPLEX SYSTEMS

1. Organizations as Complex Systems
2. Stakeholders and Support for Performance
3. The Performance Consultant

PART 2: TOOLS FOR STAKEHOLDERS TO IMPROVE PERFORMANCE

4. Developing Stakeholder Strategies to Improve Performance
5. Evaluation to Measure and Support Performance
6. Partnering and Consulting with Managers

PART 3: APPLICATIONS OF PERFORMANCE IMPROVEMENT IN REAL-WORLD SYSTEMS

7. Sleuthing Out Performance Consulting’s Best Partners
8. Implementing Transfer of Learning to Performance in a Complex International System
9. e-Learning and Support for Performance

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