Contents:
1. The Language of Quality
- What is quality?
- What is TQM?
2. Improvement
- You and your customers
- Approaches to improvement
- Improvement tools and techniques
- Employee involvement
3. Operations Management
- Quality in operations
- Better by design
- Operations planning and control
- Quality control tools and techniques
4. Techniques for Planning and Control
- Capacity planning and control
- Inventory planning and control
- Supply chain management
5. Quality in Health, Safety and Environment
- Health, safety and environment
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